Coming Late 2025
Manufacturer Service Partner on the Central Coast
OnPoint Generators is opening a Seaside service center to provide factory-authorized warranty repair, pre-delivery inspection, and quality testing for generator manufacturers distributing to the Monterey Peninsula and Central Coast.
Planned Manufacturer Services
Our Seaside facility will operate as an extension of your service network — handling warranty, PDI, quality control, and campaign work to the standards your brand requires.
Warranty Repair
Factory-authorized warranty service for portable generators. We will handle warranty claims processing, parts sourcing, repair execution, and documentation — so your customers get fast, professional resolution without burdening your internal team.
Pre-Delivery Inspection (PDI)
Quality verification before generators reach your dealers or end customers. We will inspect, test, and certify new units to ensure they meet factory specifications and are ready for immediate use upon delivery.
Quality Control & Testing
Load bank testing, emissions verification, and performance validation for production runs and incoming inventory. Our Seaside facility will provide the testing infrastructure manufacturers need without the capital investment.
Recall & Campaign Work
When a manufacturer issues a recall or service campaign, we will execute the required modifications efficiently across affected units in the Central Coast region — with full documentation and compliance tracking.
Technical Training Support
We will work with your engineering and product teams to stay current on new models, updated service procedures, and evolving diagnostic requirements — ensuring our technicians meet your standards.
Dealer Network Support
For manufacturers with dealer networks on the Central Coast, we will serve as a regional service hub — handling overflow repairs, complex diagnostics, and specialized work that exceeds dealer capabilities.
Why Manufacturers Will Partner with OnPoint Generators Seaside
Central Coast coverage
Extend your service network to the Monterey Peninsula, Salinas Valley, and Santa Cruz area without opening your own facility.
Factory-trained technicians
Our team will complete manufacturer-specific training and certification programs to meet your service standards.
Full documentation
Warranty claims, service reports, and quality records formatted to your requirements — digital, auditable, and always current.
Scalable capacity
Whether you need five warranty repairs a month or fifty, our facility will scale to match your volume without compromising turnaround times.
How a Manufacturer Partnership Works
We will tailor our service program to each manufacturer's requirements. Here is what the onboarding process will look like.
Scope & Standards Review
We review your warranty procedures, service standards, parts sourcing requirements, and documentation formats to ensure alignment before any work begins.
Technician Certification
Our technicians complete your manufacturer-specific training and certification programs. We invest in the training so your customers get factory-quality service.
Systems Integration
We integrate with your warranty claims portal, parts ordering system, and reporting platforms — so data flows seamlessly between our facility and your operations team.
Ongoing Service & Reporting
Once live, we handle warranty repairs, PDI, and quality work with regular performance reporting, SLA tracking, and continuous improvement reviews.
Manufacturer Partnerships — Opening Late 2025
OnPoint Generators is expanding to the Central Coast. Contact us to explore a service partnership for your brand.