Intelligent Generator Monitoring
Always-On Power, Always Watched.
Pulse gives you real certainty about your standby generators — not a flood of alarm codes to sort through. When something actually needs attention, you hear about it in plain English within minutes, with a clear picture of what's wrong and what to do next. When nothing needs attention, you hear nothing.
The difference
Most monitoring is the boy who cried wolf. Pulse only pages you when it matters.
Basic monitoring floods your team with every raw alarm — blips, false triggers, scheduled tests — with no way to know what's real. Alarm fatigue sets in fast, and the one alert that actually matters gets missed. Pulse filters the noise, classifies what's real, and tells you the path to action.
Basic monitoring
- Constant alarm blasts — voltage blips, test runs, momentary faults that resolve in seconds. Cry wolf enough and teams stop responding.
- “Generator fault” — no severity, no context, no suggested action. Someone has to figure it out from scratch every time.
- A dropped cellular connection looks identical to a generator failure. You can’t tell the difference.
- Alerts arrive with no history. Is this the third time this month? Nobody knows.
- The alarm clears, but nobody learns anything. The next fault starts from zero.
OnPoint Pulse
- Telemetry → deterministic alert engine → AI triage in < 60 s.
- Every ticket arrives pre-classified: generator vs. telemetry, severity P1–P4, ranked diagnosis, service history highlights.
- Comms layer is monitored. “Device silent” triggers its own remediation ladder before any alarm fires.
- 70%+ of alerts resolved or correctly classified without dispatch. Humans only see tickets that need them.
- FSR outcome feeds back to the AI. Diagnosis accuracy compounds over every service call.
How it works
From raw data to resolved ticket in under five minutes.
Live data from your generator
A small cellular gateway connects directly to your generator’s controller. Voltage, frequency, oil pressure, battery charge, fault codes, and run state stream to the cloud continuously. If the connection drops, data is stored locally and synced when it resumes — nothing is lost.
Noise filtered out, signal kept
Most monitoring systems blast every anomaly to your phone — transient voltage spikes, scheduled test runs, a momentary blip that resolved itself in two seconds. Pulse knows the difference. Only events that genuinely require action make it through, so when your phone rings, it’s real.
AI triage in under 60 seconds
When a real event fires, Pulse immediately answers the first question: is this a generator problem or a connectivity problem? It then pulls the unit’s full service history and a deep library of generator fault knowledge to rank the most likely causes — and drafts a plain-English summary of what’s wrong and what to do.
Right person, right information
P1 failures reach your on-call coordinator within five minutes — with a diagnosis, not just an alarm code. Where a dispatch is recommended, the service ticket arrives pre-filled with fault codes, likely parts, and recommended actions. Your technician knows what they’re walking into before the truck leaves the yard.
Capabilities
Certainty, not just connectivity.
AI triage and diagnosis
Every alert is classified generator vs. telemetry before any human is looped in. The AI ranks root causes by pulling a deep generator knowledge base, the asset’s service history, and fleet-wide fault patterns. P1 failures land on a coordinator’s desk pre-diagnosed — not as raw alarm codes.
Comms self-healing
A silent device is not automatically a broken generator. Pulse runs a remediation ladder — SIM signal check, carrier failover attempt, remote device reboot — before escalating to an alarm. Over 80% of comms-layer issues resolve without waking anyone up.
Honest monitoring status
No telemetry surface shows last-known state as if it were current. Every reading carries a freshness timestamp. If the device has been silent for 18 minutes, the dashboard says so — explicitly, in the UI, not buried in metadata. Stale data is labeled.
Exercise and NFPA-110 readiness
Exercise calendars are per-asset. Missed, failed, or short exercise runs are detected within 24 hours of the scheduled window. Battery voltage trending, fuel level, and last-run duration feed a readiness score the customer portal displays in plain English.
OfficeHub work-order loop
When Pulse recommends dispatch, a service ticket arrives pre-filled with the diagnosis, fault codes, and recommended parts. What the technician finds on-site feeds back into the system — so every service call makes the next diagnosis sharper.
Fleet analytics
Every telemetry reading, event, and triage decision is stored and searchable. Battery voltage trends, fault rates by equipment model, exercise pass rates, and mean time between failures are visible across your entire fleet — so you can spot problems before they become failures.
By the numbers
Design targets, not marketing claims.
Product success metrics from the Pulse specification — targets we build to and measure against.
Platform doctrine
“Fail loud. Fail toward notification. Never fail silent.”
A missed alert during an outage is the worst possible outcome. So if anything in the Pulse system has a hiccup — a slow AI response, a cloud service issue, anything — your notification still goes out immediately without waiting. We would rather send one extra message than miss a real event. That commitment is built into how the platform works, not just how we talk about it.
Ready to close the loop?
Pulse is in pilot with OnPoint-PowerGen service teams. Talk to us about monitoring your standby fleet.